A 99.9% Server Uptime
Our cloud website hosting platform is based on a reliable, top–of–the–line hardware configuration and a significantly customized Linux variation. This is why, irrespective of what your site is, or how many website visitors you’ve got, or even if there’s a distributed denial–of–service attack, our servers will remain up and your websites will remain visible online.
All cloud website hosting plans offer a 99.9% server uptime guarantee. And no matter which datacenter you pick, our uptime guarantee stays the same.
A 99.9% Network Uptime
Along with our cloud hosting platform, we have also set up our own internal network in all our datacenters. Everything is based on first–rate hardware components delivered by Juniper. And on every router, we’ve installed a firewall with an intricate algorithm in order to filter all shady requests.
Because of this, in each of our data center facilities – in our data center in US, in our data center in UK, in our data center in FI, in our data center in Eastern Europe and in our data center in AU, you will take advantage of a 99.9% network uptime guarantee. And this guarantee is available with all hosting plans in every datacenter.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting packages. In case you’re dissatisfied with our web hosting services, or if you consider them inadequate, or if you decide that you require a VPS servers instead of a cloud hosting account – you will receive a refund, no questions asked.
All domain name registrations are non–refundable, but you’ll continue to maintain total control over your domain names even if you close your account with us.
24/7 Technical Support
If you have a web hosting company, your tech support engineers are of paramount importance. Because of this, we’ve punctiliously picked a highly experienced group of technicians, each with several years of expertise behind his back. With their help, we offer 24x7 support with each of our hosting packages.
And not only that, our company offers a 1–hour response time guarantee. All technical support inquiries are answered in less than one hour and our average ticket response time is well under twenty minutes!