Support Channels

  • 1 hour ticket response time
  • A Sixty–Minute Ticket Response Time Guarantee

  • All your assistance requests will be attended to within maximum one hour after the trouble ticket or email was received. If your case requires further assistance from an administrator, we will direct the support ticket or the email to the person in charge, right away and will leave a note to notify you that more time will be needed for reaching the best solution. If you take advantage of the Managed Servers package, all of the server administration tasks included there will be carried out whenever you want.

  • Top quality support service
  • A Top–Quality Help Desk Service

  • We’ll be at your disposal 24–7–365 to answer any inquiries that you may have pertaining to our Web Control Panel or any of the applications that we have pre–installed for you on the server. If you also need help tackling server management procedures, you can take a look at our Managed Servers package, which includes backup hard disk space, weekly OS updates, server monitoring and rebooting services, as well as problem troubleshooting and installation services

  • Intuitive help center
  • An Easy–to–Navigate Help Area

  • Every dedicated server includes our free–of–charge Web Control Panel, which features a fully detailed knowledge base plus a collection of educational video tutorials. Whenever you need assistance working with the Web Control Panel, just press the Videos or Help buttons in the upper right corner.