1 hour ticket response
We are committed to providing a swift and proper solution to every support ticket sent by a user. Our expert customer service team representatives will review your issue and will think of the most effective option. We offer a 1–hour response time guarantee for all tech support tickets. As a matter of fact, our average trouble ticket response time has proven to be 20 minutes.
A Top–Class Support Service
Our technical support team members have enormous experience in the cloud website hosting niche and are trained enough to offer a swift answer to your problem. If, however, the matter at hand is not within the competency of a technical support engineer, the helpdesk ticket will be sent to a programmer or system administrator for additional investigation.
An Intuitive Help Section
To help you get a quick tip on how you can use a given service, we have incorporated a very user–friendly Help Center section in our Web Control Panel. You can browse through a vast selection of web hosting account management articles and website management articles, explore our F.A.Q. repository or check out our how–to video tutorials.