Integrated Ticketing System in Cloud Website Hosting
With a cloud website hosting from our company, you will never need to sign out of your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can effortlessly access any trouble ticket while you are browsing your website files or updating different account settings. The ticketing system is being closely monitored 24/7 by our customer service staff and the ticket response time is no more than 60 minutes, but it seldom takes more than 20 minutes to get support. Unlike other providers, we do not charge more for using the ticketing system, so you can get in touch with us as often as you need and request information with regards to any technical or billing issue. Moreover, you can read a variety of educational articles, which will help you solve the most commonly confronted problems yourself.
Integrated Ticketing System in Semi-dedicated Servers
The support ticket system that we are using is built into the Hepsia hosting Control Panel, which we have created for our semi-dedicated servers, which goes to say that you will not require a separate support platform to touch base with our technical support team – you can do that on the spot in the event that you face a predicament. Sending a new ticket requires a couple of clicks and tracking down an older one is just as simple. With our smart search box, you can swiftly track down any ticket that you’ve posted in the past. You can send a ticket at any time since our client support team members are at your service night and day and reply in less than 1 hour, although it rarely takes that much to obtain a reply. With the Hepsia Control Panel, you’ll have everything in one location and you can forget about having to log in and out of 2 or more platforms to solve a simple problem.