There are a handful of ways to get in touch with the web hosting company whose services you’re using, but the one that you’ll always find regardless of which company you opt for is a support ticket system. This is the least complicated medium of communication for many reasons. In the event that no client support team representative is available at the moment and they are all occupied, a telephone call may not be replied to, but a ticket will invariably be received. Moreover, you can copy ‘n’ paste large pieces of information without having to worry about typing mistakes, and in case a given issue needs more time to be sorted out or a number of replies need to be exchanged, all the info will be in one location, so each party can always see the comments added by the other one. The disadvantage of using tickets to touch base with your web hosting provider is that they’re often separate from the hosting platform, which implies that if you have to provide information or to follow instructions, you’ll have to use no less than 2 different admin dashboards and this number could increase in case you would like to manage a handful of domains. Besides, lots of hosting providers respond to tickets after a few hours, or even once in every 24 hours, and for you as a client, this simply means wasted time whilst waiting for a reply.

Integrated Ticketing System in Cloud Website Hosting

With a cloud website hosting from our company, you will never need to sign out of your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can effortlessly access any trouble ticket while you are browsing your website files or updating different account settings. The ticketing system is being closely monitored 24/7 by our customer service staff and the ticket response time is no more than 60 minutes, but it seldom takes more than 20 minutes to get support. Unlike other providers, we do not charge more for using the ticketing system, so you can get in touch with us as often as you need and request information with regards to any technical or billing issue. Moreover, you can read a variety of educational articles, which will help you solve the most commonly confronted problems yourself.

Integrated Ticketing System in Semi-dedicated Servers

The support ticket system that we are using is built into the Hepsia hosting Control Panel, which we have created for our semi-dedicated servers, which goes to say that you will not require a separate support platform to touch base with our technical support team – you can do that on the spot in the event that you face a predicament. Sending a new ticket requires a couple of clicks and tracking down an older one is just as simple. With our smart search box, you can swiftly track down any ticket that you’ve posted in the past. You can send a ticket at any time since our client support team members are at your service night and day and reply in less than 1 hour, although it rarely takes that much to obtain a reply. With the Hepsia Control Panel, you’ll have everything in one location and you can forget about having to log in and out of 2 or more platforms to solve a simple problem.