If you ever have any questions connected to your web hosting plan or if you experience a problem with your sites, you’ll have to get in touch with the respective hosting company’s tech support team. It may not make any difference how promptly they’ll answer when you've got a generic inquiry, but a problem such as an ill-applied application update, for instance, may result in your website becoming broken or inaccessible on the Internet. And the longer you wait for the support team to assist you, the longer the site will be out of order. In case you offer services or goods online, any outage will affect your website negatively and you can lose current or prospective clients. Many hosting providers, chiefly resellers, respond to support tickets and e-mails within twenty four hours, but in the Internet realm that’s way too long, since visitors will scarcely ever return to a website that’s not working properly over an extended time interval.

One-Hour Response Guarantee in Cloud Website Hosting

Our cloud website hosting feature a one-hour reply time guarantee, which implies that no matter what question or complication you might have, we’ll always be there to lend a hand. As a matter of fact, it rarely takes more than half an hour to get a problem fixed or an inquiry answered, and this is valid for both sales and technical matters. Our help desk support staff reps will be at your service 24x7, even on official holidays and weekends, which suggests that you’ll receive timely assistance whenever you need it. We realize how costly time can be, so by the time we answer your e-mail or trouble ticket, we will have probed into the issue and, if we haven’t discovered a solution, we’ll supply you with more information on what you have to do on your end – if the situation requires it. With our support service, you can be certain that there will be somebody to lend you a helping hand immediately, irrespective of the hour.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server plan from our company, you can take full advantage of our lightning-fast support service. You’ll obtain an answer to any support ticket submitted through the web hosting Control Panel or e-mail sent to our client and technical support staff in no more than one hour. The response time is guaranteed and it applies irrespective of the matter – technical or billing. Often, it takes significantly less time to investigate and sort out a problem. We will supply you with more info in case the solution involves something that should be done on your end. If you contact us during weekends or legal holidays, the response time will be absolutely the same and because of the fact that our support team is available to you 24 hours a day, 7 days a week, 365 days a year, you’ll get swift help for any billing, general or technical issue irrespective of what time of day or night it is.