Phone Support in Cloud Website Hosting
We know that having the option to talk with a live agent is rather important, that's why we have 3 support lines globally (Australia, USA and UK) and you have the option to contact us on the phone for 14 hours every day. In case you consider obtaining one of our cloud website hosting, for example, you're able to give us a call and find out more about our solutions before you order in order to ensure that we meet all of the system requirements for your web sites. Following the purchase, you can get in touch with us about any sales or billing issues you may have, or receive any type of general or basic technical info you need. We have aimed to find the balance between telephone and ticket support, so for entirely technical matters you can use our ticketing system, that will make it easier to monitor the communication together with any new developments in the resolution of your issue.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day telephone support, you can be certain that there will always be somebody to assist you when you have any queries about the semi-dedicated server packages that we supply. Whether you need to find out more about the plans, you have some billing issue or some general issue, you can just give us a call. Despite the fact that some more technical problems could need a ticket in order to give time to our technical support crew to analyze, we are able to help you with a range of technical questions over the phone as well, saving you precious time and efforts. Since we have data centers on as many as 3 different continents - in the U.S.A., Great Britain and Australia, we have local phone lines in these countries as well. In case you are in another country, we have an international number where you'll be able to get in touch with us.