Being able to communicate with your cloud website hosting supplier when you have any type of questions or experience any troubles is very important and how quickly they will answer and react is often essential, particularly if your web site is business-oriented, as longer downtime often means losing potential customers. The support solutions are, in addition a way to distinguish genuine suppliers from resellers. The second usually reply just to emails or support tickets and you'll need to wait for a whole day or more to receive an answer. If your problem calls for a couple of responses, you'll end up losing a few days to get a problem solved. With a legitimate and reputable website hosting supplier, you will be in a position to connect with the support anytime and receive a timely reply whatever the problem or your question is - customer, pre-sales or tech one.

24/7 Customer Support in Cloud Website Hosting

All our cloud website hosting offer you 24/7/365 pre-sales, customer and technical support, so regardless if you're inquiring for our web hosting services before you make an order or you are an existing client and you have any question or some issue, you can contact us anytime, including holidays and weekends. We have many channels to get in touch with us - several telephone lines around the globe for your convenience plus live chat support for billing, pre-sales and basic questions; emails as well as support tickets for more complex matters or any matters which need more time to investigate and resolve. In contrast to various other website hosting providers, our trouble tickets come with a guaranteed maximum reply time of just 1 hour, which means that regardless of what your problem is, it will be resolved in a timely manner and you won't waste days in order to get something fixed.

24/7 Customer Support in Semi-dedicated Servers

We're aware how important it is to get well-timed help, especially if your site is not running effectively for some reason. All of our semi-dedicated servers include 24/7 customer and tech support, which means that if anything happens, you will be able to use plenty of methods to contact us - phone line with a couple of local numbers around the globe, live chat, email messages and support tickets. The first two options are for billing, pre-sales and general issues, which means that in case you do not have an account yet, for example, you can find additional info regarding our solutions, or we can help you with less complex technical matters. The other two methods are for strictly technical issues or everything that is more time-consuming considering that it's more convenient to track the communication between you and our tech support crew. The guaranteed max answer time for them is only one hour, the regular one - 15-20 min, so you will not have to wait for a whole day in order to get support as you may have to do with various other providers.

24/7 Customer Support in VPS Servers

If you purchase a VPS server from us, you will be able to use a couple of different means of communication to get in touch with our Customer and Tech Support Departments. For general, pre-sales and billing issues, we have a couple of local phone numbers in the United States of America, the United Kingdom and Australia as well as a live chat service. If you are an existing customer and you require help with a technical issue that requires longer time to investigate or resolve, you'll be able to open a support ticket through your billing account or you will be able to send an e-mail and we will handle the issue and send you an answer within the hour. The response time is warranted 24/7, including weekends and holidays, but for many issues it takes less than half an hour to receive support. Our support service covers your VPS and all of the pre-installed software it includes, so in case you need help with third-party apps, you'll be able to check the additional Managed Services upgrade that we provide.

24/7 Customer Support in Dedicated Servers

We know how important it is to get prompt support in general, let alone if you manage a whole server, that's why each and every dedicated server that we supply features 24/7 support with 1-hour reply time warranty whatever the matter. This service is 100 % free for any type of difficulties with your server or the software that was installed by our administrators during the setup, which means that you are able to contact us as many times as you would like, even during holidays. You can either open a support ticket from the billing area or you can send an email, and the actual answer time for both rarely surpasses thirty minutes as we have administrators available twenty-four hours a day. If you want general information about our servers or you've got any kind of billing question/issue, you may also call one of the local phone numbers we have on three different continents or you could take advantage of our live chat service and consult with a representative online. For third-party software support, we offer you a Managed Services upgrade, which you'll be able to include to your server plan through the billing Control Panel.